The National Heritage Responders, a team of trained conservators and collections care professionals administered by the Foundation for Advancement in Conservation, are available 24/7 to provide advice and guidance. Cultural institutions, arts organizations, and artists and performing groups can call the National Heritage Responders hotline: 202.661.8068.

Members of the public and individual artists who have questions about saving family heirlooms and personal collections can email the National Heritage Responders at NHRpublichelpline@culturalheritage.org.

HENTF’s Save Your Family Treasures guidance is available at fema.gov/assistance/save-family-treasures. Here you can find the downloadable FEMA fact sheets “After the Flood: Advice for Salvaging Damaged Family Treasures” and “Salvaging Water-Damaged Family Valuables and Heirlooms,” available in multiple languages.